OPEX Value Plus 2.7 User Review

Pros: No difference in service from Verizon, what I had before, that I can tell.

Cons: I'm confused about how the billing works.

Summary: I made the move to OPEX because Verizon hit me with $3 per min phone charges for several out of country calls. I was offended that they would charge me so much above going rates, even if they could. So far I have no real complaints about OPEX. I have a hard time distinguishing between the different service features, local vs. long distance vs. in state long distance. Also, I still don't quite understand how the billing works. I don't understand why I don't get a bill in the mail or in my email. The voice quality seems fine. No connection issues for me.

Pros: Really low rates, customer service fast and helpful, never any technical problems

Cons: They don't e-mail you a bill, as far as I know. I have to check the website each month. I have them set up for auto payment, but it could be a little more convenient.

Summary: I just added local toll calls because I have had ZERO problems with Opex long distance and AT&T is charging 10c/minute plus $2/month for local toll calls, which I don't even make that often. I should probably disclose that I don't make a lot of long distance calls, either (I usually use my cell for that, which has free l.d.), and that's why I like Opex -- no minimums yet when I do have to use it, it's dirt cheap.

Pros: Seamless. Even an international cellphone call - which I thought would be prohibitively expensive - was only 6 cents a minute.

Cons: Prefer getting a bill by mail, without the $1.99 monthly fee for doing so.

Summary: Quite happy with the service, particularly after the train wreck that is AT&T. No problems at all, but I do wish that I could get a paper bill without a fee. Still, small price to pay for a service that I was paying at least $35/monthly for with AT&T.

Pros: Nothing yet since I signed up on 3/31/07. I have signed up for a different carrier today.

Cons: It has been a very frustrating experience without any resolutions to numerous problems.

Summary: I signed up on 3/31/07 and my service was not activated with OPEX until 5/6/07. When I received a rather large bill from my previous carrier because I had not been switched over earlier I called "customer service" and that was a mistake. I was given the old run-around and 4 calls later told to write a letter to a supervisor in Los Angeles. She has never responded. In the meantime I had to use 10-10-987 for lots of my international calls since the calls had so much static and cut out words. The final straw was when I got a call 3 days ago reminding me to pay my "overdue bill" which I had never received on paper or on e-mail. I immediately gave the payment info to the "customer service" person and of course it was not processed and I had to go online and do it again! Waiting time to reach someone on the phone at OPEX was never less than 15 minutes.

Summary: I used Opex for 10 years and I was basically satisfied until last month when I received a $725 bill. I was charged $9.99 a minute for two international phone calls that I have called many times before. I have always been charged 5cents a minute when I called that number. I called Opex customer service dozens of times with absolutely no result. Customers cannot speak to anyone in billing and supervisors are never available. I was repeatedly told to be patient: with a $700 bill when my bill usually averages $25 ... I don't think so.
At this point, nothing is solved and I would strongly advise customers against opening an account with Opex.

Pros: low price and customer service!!!

Summary: Erverything about Opex is great. I have used it in many different locations - homes, businesses...can't beat the price or the customer service!

Pros: Low Cost, online access to account including phone line usage reports. Great value.

Cons: None.

Summary: If you are worried about voice quality, like I was, don't. I have been unable to detect any difference in voice quality. Worried about the fax line, was continually have faster transmission speeds now that we have changed over.

With the savings in long distance charges, we have been able to add an 800 number and still reduce our overall bill (long distance and local long distance) by over 60% a month. Additionally with the online tools, we are able to keep better track of billable long distance charges.

Pros: Great way to lower your high priced telephone bills

Cons: If you haven't made a change then you should.

Summary: I have nothing bad to say. If it weren't for Opex my long distance and local toll would be out of sight. Thank you very much for the great service...

Pros: Price, price, price.
Flexible, online billing.
Easy to set up an account.
Voice quality.

Cons: None.

Summary: I began using OPEX as my long distance carrier some time around 2000/2001. Everything was as advertised: low rates, accurate billing, prompt payment credits, quality calls, easy-to-use calling cards. In late 2006, I let myself get talked into bundling my local, long distance, and Internet into one company. I'd "save" nearly 50%, I was told. I switched. I was an idiot. It took only two billing cycles for me to realize that the long distance portion of my bill had nearly tripled from what I was paying with OPEX. The reason it took me two months to figure this out? The bills were so confusing, I couldn't read them. Without thinking twice about it, I switched back to OPEX. And other than the switching fee the other carrier charged me, the process was as simple and as painless as the first time I switched to OPEX six years ago. I can't be happier to be back.

Pros: Opex offers much lower prices than AT&T long distance and gives faster and better service.

Cons: None so far.

Summary: I am glad that I switched from AT&T long distance to Opex. Opex customer service is easier to contact. AT&T had left me on hold for over 20 minutes a number of times. Opex gives faster service at much lower prices.