OPEX Value Plus 2.7 User Review

Cons: None

Summary: We have just begun using the service and have not had any problems. Sound and voice quality are excellent. We have not had any interuptions or service disconnects. We are well pleased with the rates and service.

Cons: Getting voicemail setup was initially challenging but now works well. The server response is often too slow, resulting in a frustrating online experience when making changes to the service or account.

Summary: I have three home telephone lines. Service to all three lines was provided by a digital cable company. When the monthly base rate per line increased to $39.95, I decided to look at some alternatives. I switched one line to Phonedog, another to a major Bell carrier and the third to another VoIP company. Phonedog is the most feature-rich and easily managed but least expensive of the three. I'll be switching my other VoIP line to Phonedog as soon as my minimum commitment is satisfied.

Cons: Poor customer service with no followthrough

Summary: Credit card was charged 2 or 3 times a month for the same service. Called the company monthly, faxed copies of my credit card bills and the e-mail statements of what my monthly bill was supposed to be, but to no avail. No call back. Never got to speak with someone who could fix or explain the issue. Long "on hold" times also. I tried to resolve this for 1 year. Just awful!

Cons: None

Summary: I usually pay more than the bill amount when it arrives (since it is so low). Then, I can go for a few months with no bill. It's worked well for me.

Cons: Since switch to Total call, customer service poor, getting charged for calls I didn't make and can't get consistent answers with customer service for the charges.

Summary: I cancelled service today--too many problems.

Cons: None.

Summary: When AT&T cut off my flat rate long distance service because I had a fax machine, it was a no-brainer to sign up with OPEX for the best rates available with no strings attached.

Cons: Monthly minimum fees

Summary: This service is installed at a vacation home; there are months when no LD calls are made, so it has no value for me during those months.

Cons: have none

Summary: I do recommend opex to all I know, my daughter is changing over now too.

Cons: Poor customer service, sounds like outsourced to Dehli. Poor quality, dropped calls. Website for online account maintainence was reworked a few months ago, new site is terrible

Summary: We have calls dropped REGULARLY. The call will pop or get very loud then be disconnected, about 50% of the time an immediate redial will produce the message "I'm sorry, all long distance circuits are busy now..." .. My interpretation is they needed the line for someone paying more than 2.7 cents and threw me off!

Cons: Horrible customer service

Summary: It was easy to sign up, but took me a good month to get service actually activated. Opex told me via phone they were waiting on my local carrier to make the switch, I had to make the call.
Now that under a new owner, have not been able to reach anyone, either too long of wait time or disconnected. E-mail was returned and waiting to see if another e-mail sent 3 days ago will be answered or returned. Also pessimistic my switching fee will be reimbursed.