ECG Easy 2.5 User Review

Cons: none so far.

Summary: ECG has been the best long distance carrier we've ever had. The dollar savings is just great. We have cut our long distance costs at least in half. Easy to sign up for. Easy to use.

Cons: none

Summary: It's everything I could ask in a phone provider. My only regret: that I can't use them as my local provider since AT&T charges me more for calling next door than ecg charges me to call out-of-state.

Cons: It took me over 2 mos to get MCI to change my PIC code. They said you did not exist. I had to go through about 4 calls to their customer service to get them to help me. I almost gave up.

Summary: Overall good experience thus far but very hard to get to this point.

Cons: takes a while to stop getting charges from AT&T don't see benefit until second month

Summary: wish they could service the phone lines as well now I have 2 bills but am saving money

Cons: none

Summary: I switched to ecg and so far I am very happy with the results. I have not had any problems with long distance calls and the savings for me is very nice.

Cons: none

Summary: Finally a service that delivers what it says. The price is reasonable. Customer service was very prompt with response and really helpful.

Cons: none

Summary: ECG Easy 2.5 is by far the cheapest, consumer friendly long distance phone services in Ct. I receive monthly emails of my billed calls which is then charged to my credit card. I save at least $20.00/month compared to ATT. I recommend ECG to all my friends.

Cons: no description as to phone numbers called

Summary: I didn't completely understand the difference between inter and intra lata. When given the choice via automated response system, it's difficult to know whether to say yes/no. My phone company uses the terms local, regional & long distance. This needs to be better explained

Cons: none come to mind

Summary: Love not worrying about paying too much for long distance. Saved more than half over previous plan.

Cons: the company they work for doesn't own the phone lines

Summary: Easy to have them as a carrier: they provide service, send notification by e-mail when bill is ready, and automatically charge the card 5 days before the due date. Sounds good and easy if there are no problems. For me it happened once: I tried to make an international call (it was a regular day, not a holiday in both countries, US and destination), dialed 5 or 6 times, but no success. They connected me once, but the voice was so distorted, I hung up. It was important for me to make this call on this specific day, not a life-threatening issue, but sometimes it happens. (I made this call using other carrier the same day, so it wasn't a communication problem in destination country) These calls were included to the bill later, but one call to the customer support helped to solve the billing issue. Agent wasn't sure first and said my inquiry will go to some "decision making team", but they sent me e-mail with updated billing information the same day. No problems since that time.