Help > Local & Long Distance

Local & Long Distance help

We receive hundreds of question from our visitors every month. We've taken the most common questions and published the answers from our customer care team. We hope that you will find answers to some of your questions here.

Cleartel

Can I still switch to Cleartel services even though I have an alarm system?

Yes, you will be able to receive local and long distance service with Cleartel without it affecting your alarm.  However, to help customers feel safe, we always like to recommend that after your services have been transferred you contact your alarm company to verify your system is operating properly. ...

Can I have Cleartel for local service and not my long distance?

Not at this time.  Cleartel is a local and long distance provider and only offers "all or nothing".  Please feel free to continue to check the site for new plans and rates that they could be updating in the future....

Can I switch to Cleartel services even if I currently have high speed internet?

Yes you can switch your local and long distance services to Cleartel without interrupting your high speed internet.  High speed internet is a completely different service than DSL.  The reason DSL customers are unable to switch to Cleartel while keeping their DSL active is because that is a feature providered by their current local phone carrier.      ...

General

How long does it take to hook up service?

On average, it takes approximately 7 to 10 business days to switch your services to the new provider.  A confirmation e-mail will be sent as soon as your order is completed.  Within that confirmation e-mail LowerMyPhone.com will also provide you with the customer service number for the new provider selected....

Can I receive collect calls from a correctional facility?

As a comparison based telecom site here at LowerMyPhone.com, we do not provide the local and long distance services.  However from the local and long distance section of the site, you can determine which company that we compare offers the best value in your area.  Most providers do allow collect calls from correctional facilities as long as you authorize your line to accept collect calls.  In most cases for the call to be completed the correctional facility would also need......

Can I get local and long distance services from your website?

All of the local and long distance companies that are reviewed at LowerMyPhone.com are only able to transfer existing services.  In order to receive service from any of the companies listed, you must have established service with a major local telephone provider in your area.   If you currently do not have active service at your residence we recommend looking in the front of your local phone book for a list of possible providers in your area.  Once your new services are......

Why isn't there any local and long distance companies listed for my area?

Unfortunately in many parts of the country there are not other companies offering competition for combined local and long distance telephone services at this time.  We find that customers living in rural areas have the hardest time finding competition for their local and long distance.  Since our comparison site does not review a company that is currently available in your area, here are a couple recommendations that we like to make. Always check your local......

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