Cleartel Residential Basic User Review

Summary: I signed up for the wrong plan apparently. When I signed up I thought I was getting unlimited local calling. When I discovered my mistake, it has taken 2 months to get my plan changed to unlimited local calling, I had to make 4 phone calls and spend a lot of time on the phone. To make matters worse, when I initially discovered the error, Cleartel said I would have to pay for all the calls for the previous month and the next month, because it takes 30 days for a change to take effect. In my mind this service is unacceptable. There processing/lines must be archaic, other phone companies do not work this slowly. Granted, perhaps it was my error when I initially signed up, but I diligently tried to correct it and should not have had to spend so much time getting the correct plan. I would not recommend Cleartel to anyone. Their service stinks. I gave them a chance to make it right and they could have cared less.