Cleartel Residential Basic User Review

Cons: POOR CUSTOMER SERVICE

Summary: I WAS SWITCHING MY HOME PHONE SERVICE FROM COMCAST DIGITAL CABLE TO CLEARTEL TO SAVE MONEY. I SIGNED UP ONLINE, THE CALLED TO CONFIRM MY WISH TO SWITCH, AND I THOUGHT THAT ALL WAS WELL. ABOUT 2 1/2 WKS AFTER SIGNING UP, I STILL HAD NOT HEARD ANY NEWS ABOUT THE SWITCH, SO I CALLED CUSTOMER SERVICE, WHO TOLD ME THAT THE REQUEST WAS STILL PEDNING BECAUSE THEY COULDN'T 'FIND' THE LINE. I INDICATED (AS I HAD TO INDICATE WHEN SIGNING UP, HENCE MAJOR CONFUSION AS TO WHY THEY COULDN'T 'FIND' THE LINE) THAT I WAS CURRENTLY W/COMCAST DIGITAL CABLE, SO THE TRADITIONAL LINE WAS ROUTED TO A DIGITAL BOX, BUT THAT SINCE THEY HAD NOW FOR THE SECOND TIME MY EXISTING PHONE COMPANY, THEY COULD WORK IT OUT W/COMCAST. ANOTHER WEEK WENT BY, AND I HEARD NOTHING FROM CLEARTEL. I CALLED AGAIN, AND THEY SAID MY REQUEST WAS CLOSED OUT BECAUSE OF BEING UNABLE TO LOCATE THE LINE. I WAS FURIOUS, AND SAID THAT I APPRECIATED THE FACT THAT THEY DIDN'T CONTACT ME AND CLOSED THE REQUEST WITHOUT SWITCHING MY SERVICE BECAUSE I WOULD NOT WANT TO BE A CUSTOMER OF THEIRS ANYWAY IF THIS IS HOW THEY RUN THEIR BUSINESS.