Cleartel Residential Basic User Review

Pros: None that I can think of?

Cons: Hidden costs. This service costs much more than Verizon with all of the hidden costs.

Summary: Going back to my old carrier.

Pros: very competitive pricing; servicers are very pleasant & helpful; payment options & billing plans are very accommodating

Cons: took Cleartel several days to switch from my current provider (Verizon) to their service; very difficult to obtain support services to check on status of the switch

Summary: as a whole, this is a very acceptable company to do business with except that customer service for new clients is a bit difficult to establish

Pros: A few dollars cheaper than Verizon.

Cons: 1.They do not contact you or leave a voice-mail when they have made the switch from your old service to Cleartel. The only reason I knew the switch had been made is because our Verizon voice-mail stopped working.
2. No customer service via e-mail.
3. Web-site very sparse especially regarding
account info.
4. You have to enter your home phone number when at home to check your voice messages.

Summary: I am not a hundred percent certain on Cleartel as of yet. Thank you

Pros: Very Good and reasonable Phone Service

Summary: I have very Pleased with the Phone Service

Pros: I have been very pleased with my experience with hometown phone. The change over process went smoothly and customer service was very knowledgeable.

Cons: I have not experienced any problems with this phone service and I am anxiously awaiting your broadband high speed internet services

Summary: Basically I am currently very pleased with my residential telephone service. Your customer service department is friendly, knowledgeable and efficeint.

Pros: EASY TO SIGN UP ONLINE. DECENT PRICING FOR THE STANDARD PHONE SERVICE

Cons: POOR CUSTOMER SERVICE

Summary: I WAS SWITCHING MY HOME PHONE SERVICE FROM COMCAST DIGITAL CABLE TO CLEARTEL TO SAVE MONEY. I SIGNED UP ONLINE, THE CALLED TO CONFIRM MY WISH TO SWITCH, AND I THOUGHT THAT ALL WAS WELL. ABOUT 2 1/2 WKS AFTER SIGNING UP, I STILL HAD NOT HEARD ANY NEWS ABOUT THE SWITCH, SO I CALLED CUSTOMER SERVICE, WHO TOLD ME THAT THE REQUEST WAS STILL PEDNING BECAUSE THEY COULDN'T 'FIND' THE LINE. I INDICATED (AS I HAD TO INDICATE WHEN SIGNING UP, HENCE MAJOR CONFUSION AS TO WHY THEY COULDN'T 'FIND' THE LINE) THAT I WAS CURRENTLY W/COMCAST DIGITAL CABLE, SO THE TRADITIONAL LINE WAS ROUTED TO A DIGITAL BOX, BUT THAT SINCE THEY HAD NOW FOR THE SECOND TIME MY EXISTING PHONE COMPANY, THEY COULD WORK IT OUT W/COMCAST. ANOTHER WEEK WENT BY, AND I HEARD NOTHING FROM CLEARTEL. I CALLED AGAIN, AND THEY SAID MY REQUEST WAS CLOSED OUT BECAUSE OF BEING UNABLE TO LOCATE THE LINE. I WAS FURIOUS, AND SAID THAT I APPRECIATED THE FACT THAT THEY DIDN'T CONTACT ME AND CLOSED THE REQUEST WITHOUT SWITCHING MY SERVICE BECAUSE I WOULD NOT WANT TO BE A CUSTOMER OF THEIRS ANYWAY IF THIS IS HOW THEY RUN THEIR BUSINESS.

Pros: Telephone service itself is great.

Cons: Service is great as long as there is no necessity of dealing with a live customer service representative.

Summary: The price and quality of the service is great. However, dealing with the customer service department can be a nightmare becuase many representatives speak rapidly in heavily accented English making it almost impossible to understand.

Cons: Poor customer service

Summary: When I received my first bill I discovered the taxes & surcharges exceeded the 17.95 base rate. These were much higher than expected, so I contacted customer service to register my complaint to no avail. Then I searched for another provider and chose SBC. This service was effective 11/04/05. My Cleartel service was for local calls only since I used another carrier for LD. I contacted Cleartel and advised I had switched to SBC and requested a bill to reflect the 24 days service. However, they continued to bill me monthly through Jan. 11,2003. Cleartel customer service continued to insist that they were providing my local service and I owed what they had billed. I contacted SBC for help and they provided a letter showing the order number for disconnecting my service from Cleartel. I submitted this letter with my check for 24.78 for the 24 days service received from Cleartel. I have received no response from Cleartel since.

Pros: Price is great for local service. They were quick to correct a disconnection of service.

Cons: Customer Service for new products is missing. They sometimes use personnel who do not understand English. This inturn never gets your problem properly taken care of.
Never reimbursed for disconnected service days.

Summary: If you are looking for a great price for local service it is a good buy. If you want additional products I suggest another carrier.

Pros: None

Cons: See Summary

Summary: Didn't set up our long distance after being repeatedly contacted by us and our long distnace provider.Cust service absoutlutelty wrong about who's responsisbility it was and rude about it. Still didn't get done after talking to two supervisors. Even after taking all afternoon to get them conferenced with Long distance provider and fianlly agreeing once again it was their mistake and it would be taken care of by such and such date. After being fed up and switching back to sbc, Cleartel sent us a bill.