Cleartel Residential Basic Plus User Review

Cons: Limited customer service hours, long waits on hold, poor general communication of order status and issues that I would consider to be important.

Summary: I would be much more pleased with Cleartel as a phone provider if their customer service had been more communicative about such basic issues as how to use the voice mail system and what the procedure was to retrieve messages. It would appear that Cleartel is moving toward having this information on their website (which would be fine for me) but at the time I needed the information, this section of the website was not yet completed.

The bottom line for me was that I felt that the company did an extremely poor job of communicating to me when they needed additional information to process my order or when I had questions.

When my service was finally activated I was not given long distance access even though my plan was to have included it; I could not make phone calls out of my immediate area for 8 days before the problem was resolved, and it took 8 customer service calls before the problem was even properly analyzed. This was totally unacceptable and because of this I rate this company as extremely poor in customer service for new customers.