Verizon Wireless User Reviews

Cons: Horrible signal, horrible interface and phones

Summary: I have been using Verizon Wireless for 6 years. This year was the worst of them. My phone, the LG enV2 was unusable after they did a software update. They said everthing was fine, but it would not turn on after. I was even in the store, and the people let me borrow a charger, but still nothing. A support associate looked and said the main board was fried. This was just two weeks after renewing the contract. They would not replaced the phone for me, even though I didn't leave the store. They said to buy a new $300 phone, pay $150 for a small chance of fixing it, or pay the termination fee. Verizon doesn't support old phones anymore, so I had to waste hundreds of dollars to continue service. I am now at AT&T, but here is my previous expierience.

I live in Greensboro, NC, where there is supposed to be service. 2 out of 5 phone calls are dropped each day. There is extended network in the Verizon Store and my house. The only reason I have stayed with them is because of good service along I-40, where I travel a lot. Now at At&t, I have traveled thousands of miles without one dropped call.

Cons: They do cripple their phones where you cannot modify or hack your phone and Verizon is the most expensive of all the carriers but you get what you pay for......

Summary: I have been with Verizon for over 5 years now and never had any problems with their products or services. They have even replaced my phones with no hassles or questions asked. I would recommend this carrier to anyone. Verizon does cost more but its well worth it.

Cons: It's a little pricey but its worth it.

Summary: It's a great service. I've never had a dropped call and customer service is great. All my friends are on it and so it makes the IN unlimited texting worth it. I recommend it to anyone.

Cons: Absolutely limited coverage area!! Cheap pay as you go phones have more service area!!!

Summary: Over priced, overrated, too many dead zones to list, don't get what they advertised as far as coverage area!

Cons: Not the cheapest but I guess you have to pay for what you get.

Summary: I've tried the others. When Verizon says something you know it is the truth.

Cons: The cell phones are a little bit on the expensive side, unless you get an upgrade or buy it with a contract.

Summary: I've had this service since october of '07.I had bought the enV with my two year contract, and I love it.Now, however it is june of '08 and I feel it is time to upgrade.I am going to purchase the samsung glyde very soon.I get service pretty much everywhere, including my beach house in angola.I have family that has sprint, and they don't get very good service, they also rome alot.I have had blue wireless, and cingular in the past, and so far verizon is my by far favorite.I would deffinitly reccomend verizon wireless to anyone who wants a great phone selection, and awesome service.

Cons: None.

Summary: I would most defently recommend this company to everyone. I have been let down in the past from other companys, and this is the first to not. Great service, great phones, great plans.

Cons: -Bad reception where other companies phones flourish.
-Customer service was unhelpful, rude and lied to me just to sell me a phone.

Summary: Unable to get service just 50 miles south of Abilene, I went to a Verizon store to discuss a fix.
The sales associate told me I needed to get an analogue phone to get service. Yet, since analogue was going away in the next couple of months I didn't need a two-year contract.
"Don't worry about it." he says. Just come in and we'll take care of it and you won't have to pay early termination, yadda yadda. I believed him, so I bought the phone AND another line to get service where I couldn't before.
I go in to terminate the service and change my plan and what happens? Since those terms weren't "In the Notes", they couldn't terminate the plan without an early termination fee.
The sales rep ALL but called me a liar and now I'm stuck with a phone line I don't use and their is "nothing" they can do.
Poor phone service, extremely poor customer service at the store level. I called into Customer service, explained my situation to the only nice guy that sounded like Fez from the 70's show and he went to talk to his manager. The verdict? they basically said it was my word against his...and I can understand that...if it were a COURT OF LAW. This is a multi-billion dollar franchise that takes a lying sales clerk's arrogant words over an honest customer trying to take the right steps to resolve an issue. I've had issues with their employees before at other stores, but I chalked it up as someone having a bad day; which is something I do as a person, yet shouldn't have to do as a customer in the first place. I was absolutely appalled by the lack of decency a person could have in this situation...and then have the COMPANY back that indecency up? Utterly amazing! I literally couldn't believe what had just transpired. I've been with them for almost 10 years! THAT was an ender!
I terminated my service...late fees and all.

Summary: I have read most of the comments on this site. Most Cons deal with service reps and deal with malfuctions of the cell phone. Service providers don't make the cell phones and naturaly can't service or give warrantees on their performance. When you read the whining on cell phone (radio) performance it's not the service providers responsibility, it's the cell phone manufacturer. I.E. Motorola, Nokia, Samsung etc

Cons: customer service does not fulfill promise to correct situations

Summary: My account was assessed an early cancellation fee in error, and withdrawn from my checking account. A "supervisor" guaranteed me he would refund the checking account and even verified bank information. Instead, as he promised would not happen, the verizon account was credited, not the dollars refunded. The "credit" will take 2 months to wash out...but the money was withdrawn from my checking account in error and available to them same day. After 10 years, I'm switching providers. Their mistake, their promise to correct and their failure for not fufilling their word. Not trustworthy enough for me. I can not allow a company to withdraw erroneous charges from my bank account and then not refund same. Their procedure should match their actions, especially when correct their error.