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Verizon Wireless company profile



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General information
NameVerizon Wireless
User rating 3.5
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Customer base68.7 million
Customer service hrs.24hrs/day, 7 days a week
 
Network information
Network typeCDMA, CDMA2000
Frequencies/Bands800/850, 1900, 2100
Coverage areaNationwide - CDMA network
Roaming partnersAlltel, Sprint
Service activation areaAll 50 states
 
Our review
 

Company Overview: Verizon Wireless operates the second-largest wireless telecommunications network in the U.S., based on total customers of 68+ million (June 08).  The company is a joint venture of Verizon Communications and Vodafone Group, and is headquartered in Basking Ridge, NJ.  Verizon has announced its intent to buy Vodafone out of its 45% share in the company.

Network Benefits: 3G EV-DO network provides wireless broadband including VCast video on demand; Location-based services; Push-to-talk.

Special Plan Features: Family Plans; Wireless Web services; Business services including BlackBerry support; Data and Entertainment packages;

Unique Features: Get it Now downloadable entertainment and music store (BREW-enabled); Push-to-talk service;

Pros: Extensive network coverage including highly rated service in dense metro areas; Cutting-edge data services and handsets; Nationwide dealer and service network

Cons: Verizon cripples software on its handsets to prevent user access to full capabilities of hardware including music player, WAP Web browsing, user-installable applications, and Bluetooth functionality.

Technology Used: CDMA Network with high speed EV-DO data services and overlayed AMPS network

Customer Service: Verizon Wireless tied for the highest ranking in overall customer satisfaction in five of the six regions of J.D. Power and Associates' 2006 U.S. Wireless Regional Customer Satisfaction Index Study.


Most popular Verizon Wireless cell phone specials

LG Dare
LG
Dare
From:
$199.99
Samsung Glyde
Samsung
Glyde
From:
$69.99
LG Decoy VX8610
LG
Decoy VX8610
From:
$49.99
LG enV2 Maroon
LG
enV2 Maroon
From:
Free $0.00
more Verizon Wireless specials >
 

Switch to AT&T

Overall Rating:
1 out of 5
By: Timothy Chang on Sunday, August 17, 2008
From: Greensboro, NC (United States)
Experience: 6 Years
Pros: Many retail stores in area

Cons: Horrible signal, horrible interface and phones

Summary: I have been using Verizon Wireless for 6 years. This year was the worst of them. My phone, the LG enV2 was unusable after they did a software update. They said everthing was fine, but it would not turn on after. I was even in the store, and the people let me borrow a charger, but still nothing. A support associate looked and said the main board was fried. This was just two weeks after renewing the contract. They would not replaced the phone for me, even though I didn't leave the store. They said to buy a new $300 phone, pay $150 for a small chance of fixing it, or pay the termination fee. Verizon doesn't support old phones anymore, so I had to waste hundreds of dollars to continue service. I am now at AT&T, but here is my previous expierience.

I live in Greensboro, NC, where there is supposed to be service. 2 out of 5 phone calls are dropped each day. There is extended network in the Verizon Store and my house. The only reason I have stayed with them is because of good service along I-40, where I travel a lot. Now at At&t, I have traveled thousands of miles without one dropped call.

Great Service!

Overall Rating:
5 out of 5
By: nelson merten on Friday, August 08, 2008
From: austin, TX (United States)
Experience: 5 Years
Pros: Great Service (customer service; store walk-in & telephone have always been great), Great Selection of phones, Coverage is excellent.

Cons: They do cripple their phones where you cannot modify or hack your phone and Verizon is the most expensive of all the carriers but you get what you pay for......

Summary: I have been with Verizon for over 5 years now and never had any problems with their products or services. They have even replaced my phones with no hassles or questions asked. I would recommend this carrier to anyone. Verizon does cost more but its well worth it.

Best service EVER

Overall Rating:
4.7 out of 5
By: Anastasia Andalupa on Thursday, July 31, 2008
From: Rochester, NY (United States)
Experience: 4 Years
Pros: Great coverage, friendly customer service, issues quickly resolved.

Cons: It's a little pricey but its worth it.

Summary: It's a great service. I've never had a dropped call and customer service is great. All my friends are on it and so it makes the IN unlimited texting worth it. I recommend it to anyone.

CAN YOU HEAR ME NOW? DID I GET DROPPED?

Overall Rating:
2.3 out of 5
By: Kevin Wright on Monday, July 14, 2008
From: Erath, LA (United States)
Experience: 7 Months
Pros: When using service in their coverage area and no towers are down, service is great

Cons: Absolutely limited coverage area!! Cheap pay as you go phones have more service area!!!

Summary: Over priced, overrated, too many dead zones to list, don't get what they advertised as far as coverage area!

0 out of 1 people found this review helpful

GREAT Service

Overall Rating:
5 out of 5
By: Eric Buck on Tuesday, June 17, 2008
From: San Diego, CA (United States)
Experience: 8 Months
Pros: GREAT coverage. Super fast DATA compaired to ATT. Great customer service. Cool new handsets

Cons: Not the cheapest but I guess you have to pay for what you get.

Summary: I've tried the others. When Verizon says something you know it is the truth.

All Verizon Wireless user reviews





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