Nextel User Reviews

Cons: Anything you can possibly imagine

Summary: I've had my nextel for 2 years. The battery life lasts only ONE hour while talking, and 1/2 a day while idle. I added my husband to my plan with no extra fees. Yeah, I go no extra fees, but they added an extra year to my plan! They say one price for a shared plan, and after taxes and other bullsh** fees, you're paying more than you would if you had 2 separate plans. Customer service...my 9-year old is more helpful than those people. They ask you if you have a complaint and when you tell them, all they do is apologize. Fix the darn problem, don't say you're sorry!

Cons: Being linked with Sprint Customer service

Summary: The merger between the two companies have left a poor taste in my mouth. I love being a Nextel customer. When the merger happened, yes there were more towers but the kind friendly people disappeared and were replaced by people that are not willing to go the extra mile to satisfy your needs, have trouble with the English language and seem like they would rather be playing golf with their neighbor than helping you.

Cons: Everything, this company is terrible. Their customer service is garbage, they have extreme start up fees and will charge you the full amount for breaking a contract if you switch your number over just 1 day before your contract ends. In addition, be prepared to drop at least 10 calls a day even in densely populated areas.

Summary: Basically, this company is a complete waste of money, terrible service everywhere, horrible customer service, overcharge for everything from the day you start with them. I wouldn't recommend this company to anyone. I barely know anyone that has this terrible company anymore, everyone is switching away from them. Don't make the mistake of switching over your number one day before your contract ends. They will charge you the full cancellation fee anyways.

Cons: No service, dropped calls, complete run around when you call customer service. Phones to expensive, no discount for long term customers.

Summary: Been with Nextel for 10 years on and off, have 4 phones, Drive a truck North South East West. OTR I have NO SERVICE more often then not. I even carried a T-Mobile phone just to compare, their service area was way better then Nextel. And I travel the Interstate not back roads. Trucks are gone so is Nextel, I will buy out of my contract. Can't stand them.

Cons: 2 cans and a string works just as well

Summary: First of all, they sent phones out late. And they count your cancellation from date of order, not date of delivery date. Phones would not pick up. So bad, my husband's employer said he needed to do something, because they need to contact him on road. Well, we cancelled and got charged $400. Tried to explain to Nextel about late delivery of phones to no avail. We would rather use phone cards if they were last company on earth. Customer service sucks. We now call them Nextel from He__

Cons: customer service, dropped calls

Summary: I can live with the dropped calls and the subpar coverage because the the direct connect feature is so convienent for my buisness. But ever since Sprint took over Nextel Customer servie has gotten so bad that I'm willing to break the contract on every phone we have with Nextel just to get away from Sprint. I just spent over 3 hours on the phone getting put on hold and switched back and forth between sprint and nextel customer service departments. They try to market themselves as on big company. but as soon as something goes wrong sprint blames nextel and nextel blames sprint. nothing ever seems to get resolved. I'm going to have to learn to live without the direct connect feature. these guys just aren't worth the trouble

Cons: Dropped calls

Summary: After 2 years Nextel just went downhill for me.

I could spend an hour trying to dial out and couldn't, complaints of missing calls, no ring on my end, this happen time and time again I would call they would give a few suggestions, I would try again for a while.

I finally just called to cancel but they said would send me another phone at their cost (well almost their cost -a $100 per phone for my cost)they were indicating it was the phones that was a problem and a temporary problem in the area, oh and of course extending my contract too, which no one told me about.

Months later same problems missed calls, cant call out, so I called again begging for a solution, I mentioned to the rep that I never had service problems when I was with sprint pcs before the merge. He offered a special 800 number to let me transfer to the "Sprint" side with out a cancellation fee and where their PCS phone towers do not have these reliability problems, excited I called immediately but was informed I was not a new customer and had to pay out right for a phone, dont you know the cheapest phone was about $300.00 so that times three would have been $900.00. No thank you.

This went on for atleast six months finally after not being able to count on my service for personal or business needs I Paid three contract fees to leave. $600 dollars later and new carrier and no problems.

I tried to hang in there but bottom line, $900.oo in phones that are the bottom of the " with the lowest grade of phones or get great phones for free and $600.00 to break the contract which do they think a customer would take, not to mention it kind of boils down to pure disgust after months of phone calls, visits to the store etc............

I will say the store reps and most of the phone reps were great, just the phone service and best solution to stay but buy the phones--- well that didnt work for me.

Cons: LOTS, Droped calls, no service, etc.

Summary: Where do i begin, years ago they were great,then they desided to market to genral public, 2 way got busy. Next sold to Sprint, has realy gone do hill from there, drop calls, no service, etc. were it all used to work. You can beat them at there own game, keep track off your service requests and after a while sue them to get out of contract, no judge will make you stay with company that is not performing.

Cons: READY in place where the Nextel word usually is, does not mean quailty service. In fact, it mean all service is restricted. Even when your bill is paid, you can not use your phone.

Summary: When I called about my phone saying READY all the time, they told me it was my phone. I was told to take it to a service center, which I did more than three diffrent times. Each time they could not do anything, because it was not saying it at that particular time. I have been a customer for five years, with three phones on my account and they are all doing the same thing. Nextel continues to tell me that it is not a network problem. I know different and I am about to get out as soon as I can. Just don't do it!!

Cons: CUSTOMER SERVICE
Loyalty to customer

Summary: Before Sprint took over, Nextel was very easy to work with. They would deal with customers individually and most times come to solution if there was a problem - and they were always courteous. However, ever since Sprint took over and brought their legacy of non-customer service it has gone to pot. No one at customer service can ever do anything reasonable. They surely must be reading from a script of do's and don'ts. I have been a Nextel user for years, but when my contract ends next month - that's it. I am leaving. And the straw that broke the camel's back was when I asked them to waive extending my contract if I increased my phone plan and added a line. They would not budge on it .. so neither will I. I will greatly miss the PTT, but I will not for one day miss Sprint.