Cellular One company profile



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General information
NameCellular One
User rating 2.8
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Customer base1.6+ million
Customer service hrs.24 hours/day, 7 days/week
 
Network information
Network typeGSM
Frequencies/Bands800/850, 1900
Coverage areaNationwide - GSM network
Roaming partnersCingular, T-Mobile
Service activation area16 states, mostly rural areas in the Midwest, Mid-Atlantic, and Southwest
 
Our review
 Company Overview: CellularOne from Dobson Cellular Systems has joined forces with AT&T.  Cellular One customers now have access to AT&T's GSM digital voice and data wireless network.  For current Cellular One customers you shouldn't expect much change.  For new customers, you can now enjoy the benefits of the cellular phones and plans offered by AT&T.  


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Cell one rocks

Overall Rating:
5 out of 5
By: zach potto on Sunday, August 24, 2008
From: taylor, WV (United States)
Experience: 3 Years
Summary: This company has the best service ive ever seen!!
Unlimited texting is only 15$ a month!!
The only down side is that free nights dont start til' 9-0-clock.
it is now a part of ATT which means you can get phones offered by AT&T too!!!
I love CellularONE

Worst Customer Service Ever!

Overall Rating:
1 out of 5
By: Danielle Egercic on Monday, September 17, 2007
From: Farrell, PA (United States)
Experience: 4 Years
Pros: The coverage is pretty good

Cons: When you have a problem with your phone they don't seem to care.

Summary: Since I bought a new KRZR in March, Cellone has been overcharging me for my text messages. Customer service won't get back to me or fix the problem. One person will tell me I can get a credit and the next will tell me I have to pay for it. HORRIBLE! Once they get your money they don't care!

26 out of 46 people found this review helpful

Stop Counting Minutes

Overall Rating:
4 out of 5
By: Mindy Gall on Wednesday, July 25, 2007
From: Butler, PA (United States)
Experience: 10 Years
Pros: Cellular One is the only provider that offers totally unlimited minutes. Anytime, anywhere. I have never had problems with their service, only issues with equipment that are issues with all carriers. But even those were resolved and the customer service was extremely helpful throughout the process.

Cons: My kids would say the con is the lack of selection of the fancy phones. I disagree. I want a phone, not an MP3 or laptop. We have no landline, so the most important factor of the equipment is a reliable phone.

Summary: There are no carriers that offer unlimited minutes, anytime, except CellularOne. I have three phones (my 2 college kids and myself). Anyone with kids in college know there is no way to keep their calls to a minimum. CellularOne has been great. I have no problems at all. No plans to ever switch.

36 out of 61 people found this review helpful

NOT WORTH IT

Overall Rating:
1.3 out of 5
By: ash tos on Tuesday, July 24, 2007
From: cumberland, MD (United States)
Experience: 7 Months
Pros: they normally have good service, often in places other carriers do not provide service

Cons: constantly raising priaces to screw over customer, workers are to busy sitting to help customer

Summary: Cellular One is not worth it. At first it appeared as if I was getting a good deal. I went with the prepaid service. At first I was only charged for text messages I sent at a rate of 10 cents per message. They then changed it to 10 cents for anything I send or recieve. A few months later, the cost went to 15 cents incoming and outgoing messages. They also used to offer bonus amounts of minutes when you added more money to the phone. They have now taken these bouns minutes away because they "lowered" their rates. HA! I have yet to see this. Finally, our power went out not to long ago and when it came on a few seconds later, my phone lost service for a half an hour.

28 out of 55 people found this review helpful

stop counting minutes

Overall Rating:
4 out of 5
By: Mindy Gall on Monday, July 23, 2007
From: Butler, PA (United States)
Experience: 10 Years
Pros: the ONLY carrier that has unlimited minutes, anytime, anywhere! I have 2 children in college and these are our only phones. No surprises. Monthly bill is always the same! Never had issues with customer service that other carriers don't also have. Reception is great. Not so many fancy phones? I want a PHONE. their phones are high quality.

Cons: cellphones are simply not as good as landlines. It's a choice.

Summary: i recommend this carrier to the people whose children text, talk and surf the internet. Even calling Italy hasn't been a disaster! But if you need the iPhone, then this isn't for you.

32 out of 58 people found this review helpful
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