AT&T User Reviews

Pros: Its affordable, good customer service,and has great deals.

Cons: It gets bad sevice.

Summary: I am currently not pleased with at&t. Although they are affordable, they get very bad service. I went from having four bars with another company to having one bar with at&t.

Pros: None really

Cons: Too many to list. My biggest frustration is the constant drops in calls.

Summary: I can never get a signal with my phone. It'll drop on me while I talk to my friends or family. Horrible services. The contract ends this month so that's why I'm doing some research to see about get a different cell phone provider. The only reason I've used them for so long was because I was under my mom's plan and didn't have to pay for anything.

Pros: GSM which can work worldwide.

Cons: Horrible customer service -- I am on automated billing and they still mess up the billing aspect (How is that possible!?). Dropped calls galore -- they define a dropped call as "one lasting less than 1 min". I asked what about a call that is dropped in the middle of a conversation - they said if you connect for more than 1 min it is not a dropped call. Next if you need help with something - better have 10 to 15 mins to wait. Then be patient enough to explain the situation 2 to 3 times and th

Summary: Use only if you can watch you own bills, never need customer support and can live with dropped calls. Also - they "require" you to turn your phone off "at least twice a week" to send updates to your phone. This company has gone way downhill since it really was ATT Wireless. Once SBC took over they do not care about customers.

Pros: Yeah, you can accumulate a lot of rollover minutes. This is the great thing.

Cons: Although they advertise that the minutes don't expire, they do. Also, you DON'T GET TO KEEP THEM ONCE YOU HAVE PAID FOR THEM.

Summary: I have been with Cingular for about 3 years now. I started with a plan of 2100 minutes per month. Well, I realized that I wasn't using as many minutes as I had planned and had accumulated over 7,000 Rollover minutes, but when I tried to lower my bill by decreasing my minutes, Cingular said that they would have to take over 6,000 of my "already paid for, you paid for them so you keep them" minutes. When I asked why, no one, NOT EVEN A MANAGER COULD GIVE ME AN EXPLANATION. So, if you plan on going with the company please ask for clarification about your minutes. Oh, and by the way, the minutes do expire...One year after you roll them over, they expire.

Cons: Not at all good for the infrequent caller

Summary: Unless you are constantly on the phone, stay away from AT&T. We joined this last year when it was Cingular. I purchased two phones and installed a $100 card in each. Last week I had $85 left on my card and the wife had $90 on hers when they expired; we were never informed of an expiration date. We've lost the cost of the phones, plus the $175 =/- remaining on the cards. We were told that as more casual users, we could buy $15 cards, but these expire after 30 days. There is a $25 card, expiring in 90 days. For the infrequent caller, AT&T is not the company to use.

Pros: Rollover plan, coverage

Cons: Too many dropped calls still. Make sure you get clear indication of total cost.

Summary: You'd think that by now, 2007, the tech would be refined to where calls would not drop. Obviously, the industry has a long, long way to go. What good is it if you have 100 devices packed into a single phone, if the phone/network can't even get the first and most important function solid?
My experience: On a Metra train heading from DuPage County to Chicago, I'll regularly experience 1 to 2 drop-outs and several areas of breakup. On a drive from mid-DuPage County to Hoffman Estates, I'll regularly experience 1 drop-out and several areas of breakup. People I work with say that Sprint works best in this region, and I'm beginning to consider going with them.

Cons: i have poor reception and multiple dropped calls. i have also had many days where i couldnt call out at all. i will be switching back to altell as soon as i can get out of this 2 year contract.

Summary: poor reception, multiple dropped calls, days without being able to call out for hours at a time

Summary: I have been an AT&T/Cingular customer (both TDMA and GSM) for over 4 years (business and personal, voice and data) and still find very little substantive improvement in their customer service and network quality (voice quality as well as dropped calls). I am planning to switch when my contract expires. Enough is enough.

Pros: None

Cons: Erratic signal strength. Calls are frequently dropped, uninteligible or otherwise mangled.

Summary: The phone support people are friendly but never budge. The "fewer dropped calls" claim may be true elsewhere but is certainly not true here. Nothing more frustrating then waiting 15 min. on hold for support and having the call dropped while describing the problem to a technician. I ended up having to switch to another carrier before my contract was up because the service was completly unusable. Forcing people into two year contracts without recourse for poor service should be illegal. My new service is flawless.

Pros: Prices compared to other companies are good

Cons: Poor customer service and not enough coverage for phone use

Summary: I was a customer first with AT&T years ago, then they switched to Cingular, and now they're switching back to AT&T. They signed me up with the wrong customer info to begin with. I was constantly calling regarding wrong charges on my bill, and they had the wrong SSN# on me, so every call to their customer service center was a big deal! Trying to get the info corrected was next to impossible too, but of course the billing statements every month keep coming! I do not recommend signing up with this company for service. Buyer beware!!!!