AT&T User Reviews

Pros: None

Cons: Customer Service is horrible, Reception is horrible, All Around Horrible

Summary: Unfortunately I have to use AT&T for my home phone and DSL since they are the cheapest and pretty much the only provider in my neighborhood.
Since I already had those two services with them, I thought I might as well add the cell phones. Boy, was that a mistake. The have a customer service for your home phone, a customer service for your cell phone and a customer service for combined billing. The unfortunate thing is that none of these departments know what the other one is doing. Since I had a Unity Plan which ties your home phone and cell phone service together, it made an even bigger mess. They couldn't figure out what plans I purchased and what I am supposed tp pay for. It took me two months and probably about 30 different customer service reps before I finally found somebody that was knowledgeable. These reps are very cocky, they hang up on you and treat you like you are some kind of dirt bag. And their supervisors aren't any better. It takes forever to get one f them on the line and then they don't really want to talk to you or even they hang up on you. I finaly cancelled my cell phones, so I wouldn't be stuck in this mess for 2 years. I went back to T-Mobile which has excellent service and their customer service doesn't go home at 7pm.

Pros: Great rate plans

Cons: What's the point when you barely use your phone

Summary: For the last year I have been having constant problems with my service. Dropped calls, static, phone freezing, not recieving calls, texts, or voicemails just to name a few. I had changed 4 phones because everytime I called and complained they blamed it on the phone and told me the reception in my city is great. I found out recently that they had not been documenting my complaints on my record so they thought it was a recent issue rather than an old one. A few months ago I changed my phone again to an edge phone because they told me that may be the problem since I had an edge sim but an old phone. So I bought a new phone thinking it would get better. It got a little better and I hoped it would stay that way and kept the phone, which meant I renewed my contract for another 2yrs. In the past few weeks service has been absolutely horrible! I was so annoyed and frustrated with it all. I complained a few times a week wanting to cancel but they would not let me. They told me I needed to get 20 people to call and complain about the problem before they would get a tech guy to come out and look at the towers but since apparently I was the only one who had complained out of my entire city, something I highly doubt because a lot of people are having problems w/Cingular, they couldn't do anything about it for the time being. Last night I had had enough. I called and spoke with a woman who was very rude which in turn made me very upset. Up to this pt I had been calm and respectful ea. time I had called but I had had enough. I wanted to cancel my contract and was told I would be charged. I complained that it wasn't my fault that I was cancelling it was their fault. Their service is not working and im pay over $140 a month for a service I can't even use. I had been doing some research and found out that cingular by far has the most complaints from any other carrier in fact it has more complaints than all carriers combined.After that I told her to put me thru to a supervisor which she would not and then she finally agreed, placed me on hold for over 5 mins and hung up on me. I called back asked to speak w/a supervisor very calmly although he was hesitant placed me on hold and repeatedly told me the supervisor was busy. In the end they cancelled my contract w/no early termination fee and I hope they don't come up w/something else to charge me with.

Pros: Customer Service Reps always worked with me on any issues and found a way to make it alright.

Cons: I was told that the past few weeks the 'usage agreement' they had for cell towers belonging to other companies ended. Service declined from having 5-6 bars down to 1-3. Many dropped calls. Conversations sound as if talking through running fan blades. Is it Short Term?? We can only hope.

Summary: I started with AT&T many years ago, became disillusioned, closed account and signed up with PacBell... which became Cingular... then AT&T! ARRRRGH!

There were many, many great years until AT&T came into this picture. Connection quality decreased inch by inch over a long span of time although it was still acceptable until most recently. I called the Cust Svc Rep @ 611 and the call failed 3 times! This past 2 to 3 weeks I have had almost 30 dropped calls and those that didn't fail sounded like they were talking through a fan so we had to speak very slowly and often repeated ourselves.

I came to this site to review other companies.. Verizon in particular and after reading those reviews I see they are also falling from grace... besides I have 1800 rollover minutes to use up so a few dropped calls may be frustrating (if short term) but also frugal.... and they comp'ed half of my latest bill for the inconvenience if I have to use my landline!

I must say that I do hold some sense of allegience with them since this past December when my brother went into a coma for a full month then we lost him. I called to check minutes and they gave us a kitty of 1000 minutes for all 3 family plan phones to share as we had already used our rollovers with family and friends not with their company... then they wiped clean ALL overages for that month and the next month. When it was all said and done... they replenished our rollover with a brand new 1000 minutes.

KUDO's Customer Service.... I'm gonna hold on for the ride a bit longer. By the way.. I'm NOT under a contract either.
Now let's hustle to fix those towers.

Pros: none

Cons: not open 24 hrs 7 days a week only open 7am to 7pm

Summary: i have been a long time customer with outragous bills never can find out exactly why never can get in touch with customer service to fix the problem and every time i speak to them they tell me thats what the bill is suppose to be i hate cingular the new at&t. plan to switch companies.

Pros: Nothing good since taking over Cingular

Cons: Dropped calls galore; aweful customer service!

Summary: I have had nothing but dropped calls and aweful customer service since AT&T took over. They keep telling me to power off/on. I get seasick watching my bars go up and down. It is almost useless in my house. I plan on switching as soon as I can! I have repeatedly gone to the local AT&T store; they are not helpful and tell me that cell towers are within my residence. Customer Service tried to blame it on my Motorola RZR phone and get me to buy another phone which would incur a new 2-year comitment.

Pros: Nothing since they bought out Cingular

Cons: Dropped calls like you wouldn't believe. Sometimes the phone won't even ring and the voice mail indicator will go off and we wonder why it never ring. My sons phone won't ring if it's in his pocket. This never happened when it was Cingular. We had Cingular for about 7 years without a problem.

Summary: We just renewed our contracts in May and now I'm stuck for the next year and a half. They really need to look into their service issues or they are going to lose customers.

Pros: Good rate plan with roll over minutes.

Cons: There is no signal in my area. I have over 3000 roll over minutes because I cant use them without driving to town.

Summary: The only reason I kept my service with Cingular now unhappily at&t, they had promised to put in a nearby tower. When at&t bought them, they dropped that also.

Pros: Best Coverage around, Doesn't lock phone features, Rollover, No roaming fees, Best Phones, good service plans, doesn't use up minutes to use internet, Global Roaming

Cons: Most people around here have verizon, spotty 3g coverage

Summary: At&t gets the best coverage of any provider in my high school and almost everywhere else I've used it. It lacks 3g coverage in the upstate but I've found EDGE(2.5g) to be plenty fast enough unless your planning on watching tv on your phone or something. Even then you can watch smooth streaming video with at least 4 out of 5 bars (which i have almost everywhere). It is very very rare for me to not have signal. Even when traveling out of state. And unlike companies like Verizon, where ever you have signal, internet access is always present.

Pros: family plan, national coverage

Cons: billing is a mess. Don't believe the "no dropped calls" ads. Customer service was getting better, now is back to poor.

Summary: Try someoene else before you get involved with these guys.

Pros: The rate plan and rollover minutes

Cons: Frustration of frequent dropped calls where there didn't used to be great signals..

Summary: I hardly ever had a dropped call with cingular and I thought they were the best service around. Since At&T took over, I have almost no coverage in my area, and I drop calls at least 5-6 times on my drive from the south to southwest suburbs. There are Too many "call faileds" and poor reception in many spots. ( This is near tinley park ILL and Orland park, also I-57 and I-80 in Illinois and south of that area). I'm wondering how AT&T could've killed such great service (Cingular) in such a short time and am debating whether to cancel my contract and pay the fee or to tough it out through winter and hope they do something or I don't need the phone in a dead spot