AT&T User Reviews

Pros: There isn't one

Summary: I started out with Cingular didnt have any complaints with them was a good service all around. After switching to AT&T the customers service is very poor. We bought another house no signials in that area. AT&T told us that was too bad we are in a contract and there is nothing they will do for us. We still have another year left that we cant use. They said we would have to get shipped over seas or die. Also got a notice they are raise our text messaging rates when I called them about that they gave me a very hard time about that. They are breaking my contract but won't admit to it. I don't have anything good to say about AT&T I am disconnecting my internet and home phone from them.

Pros: none

Cons: poor customer service.

Summary: My RAZR quit working the day before I was leaving on a trip out of state. I carried phone to ATT Service Center where it was checked out. I was told the (new) battery I bought from them a week earlier was not making connection. Since the phone was out of warranty by 6 months, I was told I wasn't due for an upgrade until July, and the only thing I could do was purchase another phone at a cost of $349.00. I asked them if they had a "loaner" phone I could use on my trip and I would buy a new phone when I returned. They emphatically said NO! That's my reward for being a loyal customer of 7 years? When my contract expires in July, I will reward them by choosing another carrier!

Pros: Good customer service, willing to work with you and go out of their way to help, even throw in some extras to keep you happy. Phone gets great reception and very few dropped calls. I get a free phone every two years, my Motorola Razr was free.

Cons: None.

Summary: I love everything about AT&T, I have no complains at all. I have been with AT&T since before they became Cingular and now they are back to being AT&T again and customer service has always been GREAT -- they always answered my questions patiently and politely, resolved every problem (although my problems have been very few and far between). The phones are great, the reception is better than my friends who have Verizon and Sprint. I rarely get a dropped call, and I commute from New Jersey to New York every day, no problem with reception in the tunnel or anywhere else in the city. Even on my vacation in the Catskills where everyone else had no reception whatsoever (yes and that includes Verizon), I had no problems at all, in fact I was the only one using my cell phone. Needless to say, I will stay with AT&T for a very long time, and I even got my friends to switch. So far, none of them have any complaints either!

Pros: none

Cons: customer service- or lack there of-

Summary: I have never worked with a company that has such horrendous customer service. Having been with them for 5 years means nothing- they would rather lose a customer then correct a problem with billing that they made. Scam artists.

Pros: If willing to work with Customer Service, can get good deals; cool phones

Cons: Poor service; many dropped calls; if not willing to pay for top-of-the-line phones, cheaper phones are of poor quality

Summary: I have been with Cingular/ATT for over 8 years, and since ATT took over, I have VERY poor reception, many dropped calls, and shoddy placement of calls. Changing one's location as little of 3 feet would cause the phone to go from full bars to no bars. I do like their customer service as they will work with you and throw 'extra's' your way, if asking politely.

Online billing is accurate, and simple to pay online, though I haven't done anything complicated like change credit cards.

Overall, cool phones, decent plans, but when it comes to the essential reason to have a phone - to communicate - ATT makes this PAINFUL!

Pros: Nice phones

Cons: The worst customer service!!! Problems w/my bill every month

Summary: I loved cingular, never had a problem with my billing or dropping calls. The first next month ATT bought them I have problems every single month. I get $600-700 cell bills because they "accidentally" changed my plan. They shut my service off 4 times in the weeks that I was dealing with the problem. Everyone I talked to was rude, unable to help me and kept sending from dept. to dept. Once I spoke to 8 different people before resolving an issue. TERRIBLE!! Once my contract is up I am switching.

Pros: There are NONE since A T & T bought out Cingular!!

Cons: They need to take off their commercial about "Fewest Dropped Calls"!! It's a lie! When they were Cingular, I rarely had an issue with them, and if something did arise, the Customer Service quickly went to work to help you resolve the problem! NOT SO WITH A T & T!! You will be re-routed through Dept. after Dept., sometimes even being transferred right back to a Dept. you've already spoken with numerous times in the same sitting!

Summary: They think that they are like "WAL-MART" & have the monopoly on the wireless industry. I predict that if they don't provide better Customer Service as well as quality cell. coverage, they will see a huge fall in their profits very soon!!

Pros: Marginal Reception

Cons: Customer Service is terrible

Summary: Renewed 2yr contract for 2nd time for 2 phones & purchased V8 Razor and leather holster. Holster falls apart due to defect damaging phone and ATT says "we will happily replace holster/refund but new phone has physical damage, which they will not cover." Cancel my contract!"

Pros: Got a great phone

Cons: Everything since being bought by AT&T.

Summary: Cingular was great, but since they have merged the service is terrible. The reception now is really bad, my phone will show full bars then I'll walk not even a foot away and the other end will go dead. As soon as you hang up there will be full service again. I've had calls dropped. Days where I can't make a phone call out and sometimes I will go for hours with no connection with the network at all!
Customer service, if you can even get ahold of them, is quick to blame all the network problems on your phone. But I guess if you wait long enough you'll have service (just hope there's no emergency going on). Thank goodness my contract is up soon!

Pros: they combine services; internet, message center, long distance and cell phone

Cons: everything else. their bills are confusing, they add additional charges not stated when you sign up; their customer service is horrible;

Summary: I've had to call every month about some problem with the billing or the service... I'm now looking for another service after many years of being too lazy. They're just the worst!