AT&T user review

Cons: Minor issues with phone but taken care of (by Cingular).

Summary: 3.5 years later, it's time to retire my poor old phone. I mistakenly made an assumption that my best bet was to go to an AT&T retail store. Bad idea. I'm on a family plan which my brother started. So, I'm not an "authorized user". Ok, no problem, I don't want to change the contract or even buy anything. All I want is info on phones. Simple enough right? Wrong! They treat me as if I am some kind of criminal or a leper. When I go to shop for (but not yet buy) a phone, they REFUSE to wait on me. What retailer has a policy to REFUSE SERVICE to a paying customer who wants to LOOK AT buying more products and services? AT&T that's who.

The WORST service (or lack thereof) I've ever experienced. In fact, I'm going to suggest that it's not service at all, just ARROGANCE.

As soon as I can escape from their evil clutches, I will. And I shall never return.