AT&T company profile

Summary: I started service with Cingular over 9 years ago. I upgraded just before they changed to AT&T. For me, the bills got very confusing as they lump all minutes together. I never once received courteous and knowledgeable customer service. Stayed so long as probably afraid of change. I'm done now.

Pros: Not many problems with service.

Cons: Rude, uneducated dispicable customer service that lie and refuse to live up to an agreement that they made.

Summary: I have been with AT&T/Cingular for almost ten years and have not had a problem. I am out of contract and called them to buy the Tilt phone. The rep sold me the phone for 29 dollars plus an internet plan that i had to keep for six months at 30 bucks per month. I provided my credit card number and recieved a confirmation number. About two hours later, i got a message stating that they made a mistake and I was going to be charged 150 dollars for the phone. I called back and they said it was too bad and they would call Fed-ex and have the phone stopped before I got it. I was charged the money on my card and they refuse to refund the money saying i have not returned it, although i never recieved it. They now have the phone back and i still dont have a credit. Now they say it takes two months for a credit. I cant image that if i was at a store and i bought something, and then they called me at home and told me they charged me the wrong price and i have to bring them more money. I have spoken with over twenty people who have lied to me and treated me horribly. I have never lost my temper with any of them yet they taunt me and refuse to fix the problem. I spoke with the office of the president who was just as rude but then finally said that she would give me a fifty dollar bill credit. No thanks, I switched to Verizon.

Pros: Customer service very friendly.

Cons: No service in many areas.

Summary: Our Sprint contract expired at the end of July, we had OK connectivity with them but not great, so we started looking at other carriers. When we went to the AT&T store I fell in love with the iPhone 3G and had to have it. I excitedly took it home thinking I should have good connectivity as AT&T advertises "More Bars in More Places". Wrong, I could not get a signal in my home, only if I went outside. Out of curiosity I started driving around the city to see if it was just my area. I was very surprised to find many dead spots. So much for more bars (they must be talking about the alcoholic type). I hate to do it but I am taking my iPhone back and moving to Verizon. The iPhone was great, just not on the AT&T network.

Pros: Really notting

Cons: Bad service. The customer support is a joke- NO-ONE has any idea what they are talking about. Plan prices are terrible

Summary: I first went over when they were just cingular, everything was good, service was so much better, people that worked there had sense, everything was simple..Now, AT&T is an abosulute JOKE. The phones are average priced but the plans are so overpriced!An everything plan for sprint-99.99 $An everything plan for ATT- over 130$
thats just sad, and the customer support at the website is even worse, first you wait for 30 minutes, then when you get to someone there like retarted, i had a question on phone insurance i asked five people, everyone one managed to give me a different answer.

Pros: I signed on with Cingular in Fall of '04 and my cellular service has been fine. No complaints.

Cons: Minor issues with phone but taken care of (by Cingular).

Summary: 3.5 years later, it's time to retire my poor old phone. I mistakenly made an assumption that my best bet was to go to an AT&T retail store. Bad idea. I'm on a family plan which my brother started. So, I'm not an "authorized user". Ok, no problem, I don't want to change the contract or even buy anything. All I want is info on phones. Simple enough right? Wrong! They treat me as if I am some kind of criminal or a leper. When I go to shop for (but not yet buy) a phone, they REFUSE to wait on me. What retailer has a policy to REFUSE SERVICE to a paying customer who wants to LOOK AT buying more products and services? AT&T that's who.

The WORST service (or lack thereof) I've ever experienced. In fact, I'm going to suggest that it's not service at all, just ARROGANCE.

As soon as I can escape from their evil clutches, I will. And I shall never return.