ALLTEL Wireless user review

Cons: Terrible customer service TERRRRRRIBLE! You try to get something done and have to go through 50 different people, and A doesn't know what B is doing... that sorta thing.

Summary: I just moved to St. Louis from Southern Illinois. My plan is nationwide, and free mobile to mobile. However, something got screwed up when I moved here and they have been charging me minutes against the other people I talk to who also have AllTel. My bill last month was almost $400 (The first month I had ever been charged over was also the first month I had lived in STL). I knew it wasn't right and ended up finding hundreds (YES hundreds) of mistakes on my bill which I highlighted and brought in. The service rep said he would send it in to be investigated and we would be rebilled within 2 weeks before the bill was actually due. Its been a month and a half and still, no bill. I keep getting texts from AllTel telling me that if I don't pay my bill my phone will be shut off. I keep calling them to see what is going on and they keep telling me they will get back to me. I don't know when this will end... my suggestion is that if your bill ever goes over, REALLy look closely... they can really get you.