ALLTEL Wireless user review

Cons: Poor customer service

Summary: In April of 2007, I've joined Alltel. I told the sale associate that I want my cell phone to block all text messages. He said he will do it for me. 5 days later, I got charges for text messagings. I called Alltel customer service, the rep said she will blocked the text messages, but I still have to pay for the text I've receives. 3 days later, I'm still getting charges for new text messages. I called Alltel again, the text messages was not blocked. The rep said she will blocked it. 7 days later, I got charges again. Called in, rep said they cannot blocked text messages, only the supervisors can. I got this solved, but have to pay $40 for text messagings that came from people I don't know. In May,2008 I did a market to market transfered due to out of state moving. I also changed from $39.99 400 minutes basic plan into a $59.99 900 minutes+my circle plan. The rep even walked me through how to enter my circle numbers and save it. She said I can use my circle numbers in 24 hrs. All these changes drive me more crazy, eventhough, I am one of the world most patience people. I got charges for 2 plans now, and the $59.99 package does not exist. My circle does not exist. I got charges for my old plan $39.99 and because I went over my 400 minutes by 1000 minutes, my bill was over $300. I called in and they kept on saying that they got it fix, but there was nothing done every time I called in. Every rep say something different every time and they refuse to get me a supervisor. I'm still fighting with them and todat is August 5, 2008. It was an auto withdraw at first, but I've canceled it, and they still take money out my bank account. I've talked to my bank but the bank will charge me for investigating the withdraws. The rep still say something different every time I called in. Don't know what else to do, Can I sue them? Is this gonna cause me more money? God Help Us! I'm gone after my contract and I want you all to stay away from Alltel.