ALLTEL Wireless user review

Pros: none now.

A few years back Alltel had better reception and coverage than other plans, probably not true today.

Cons: Obnoxious collections people, worthless complaints department and Obstinance of supervisors to appropriately address customer complaints.

They text you Alltel advertisment messages when you have a voice only phone plan, then charge you for opening the text, or deleting it.

They try to sneak services, like Roadside assistance into your phone bill, I got it stopped, but when I changed numbers they re-applied the Roadside assistance, despite my stating not to have the feature up front

Summary: I live in Ohio and work in Michigan. Alltel customer 4 years never missed a payment. We mailed payment last May 2007 it did not get processed by Alltel contractor. Alltell collections personnell harrassed me 2 times, once after I had already in writing complained to Alltel and the BBB regarding the issue.

I explained the payment in full would be re-mailed with the June payment, they disconnected my service. I discussed the situation with a biling coordinator who stated I was a loyal customer and she apologized for the inconvenience and reinstated service. One day later, while at a conference out of state my phone suddenly had problems charging the battery (never had a problem till Alltel disconnected service the day before). Other things happened, then Alltel disconnected service again prior to the June Due date; although when I returned home I found Alltel had already recieved payment prior to disconnecting service a second time.

I requested Alltel let me turn in the phones and cancel the contract due to their disrespect and voiding the contract by disconnecting service on a paid account; the Alltel representative, refused ( she said I could pay a $400 fee to terminate the contract early).

All during this situation, Alltel has that fraudulant commercial about switching "plans" (implying you can switch carriers) without fees.

Whever I complained, odd things began happening with my phone and signals.

Never use Alltel. My contract ends this June 2008 and I will be gone from them.