Mobile content help

We receive hundreds of question from our visitors every month. We've taken the most common questions and published the answers from our customer care team. We hope that you will find answers to some of your questions here.

Mobile Content

Can I preview a ringtone before I download it?

Of course! Just click on the "Play" button to listen to a preview of any of our ringtones. You can listen to the ringtone as much as you want before you download it. Just click the "Get It" button to get the tone!...

How do I find the ringtone/graphic/game/video I'm looking for?

If you're looking for something specific, try typing in the name of the song/artist/game/movie/photo you are looking for in the search box at the top of every page...

How do I get my bonus ringtones?

You automatically get your 10 Bonus Credits when you sign up! With a Thumbplay Membership, you receive a total of 10 credits per month. As a first time member, Thumbplay applies 10 additional (Bonus) credits to your account. That's a total of 20 credits that can be used for any of our Ringtones, Videos, Games and Wallpapers. Remember, credits do not carry over so be sure to use them all....

Will it work on my phone?

Poly ringtones and wallpapers will work on most phones. You must have an Internet-enabled mobile phone with data services enabled. If you're not certain whether your phone is Internet-enabled, please call your wireless carrier for more help. Alltel: 1-800-255-8351 AT&T: 1-800-331-0500 Sprint: 1-888-211-4727 SunCom: 1-800-786-7378 T-Mobile: 1-800-937-8997 Verizon: 1-800-256-4646...