Nichole Coleman - Customer Care Manager

Land Line Phone Service or Cellular Service?

<P><STRONG>Keep your local and long distance land line service or switch to solely owning a cell phone?</STRONG> </P> <P>This is the questions that I’m sure numerous people ask themselves at one point or another, and for a good reason.&nbsp; Some people do not see the point in owning two phones when in the long run a cell phone may save you money, but may not be for everyone; there are advantages to both types...

How long after signing up will my Lingo adapter arrive?

After signup and approval for services, your new Lingo phone adapter and start-up kit will be delievered in 3 to 5 business days.  Once you have received your start-up kit, plug in your phone, connect to your high speed internet connect and your new Lingo services will be activated in no time!

Why isn't Alaska or Hawaii listed as an option in the long distance section?

Unfortunately at this time the resale long distance companies that we compare do not offer service in Alaska or Hawaii.

With ECG long distance will my current phone features still work?

Yes, you can sign up with ECG online and still use your caller ID and other features that you have with SBC.  ECG will just be your long distance provider and that will not change any features you currently have with your local service provider.

Can I still switch to Cleartel services even though I have an alarm system?

Yes, you will be able to receive local and long distance service with Cleartel without it affecting your alarm.  However, to help customers feel safe, we always like to recommend that after your services have been transferred you contact your alarm company to verify your system is operating properly.

When I switch to Pioneer long distance, do they notify my local provider?

Yes, Pioneer Telephone will contact your local provider to complete your new long distance transfer.  You would only be required to contact your local provider if you had a long distance freeze on your account.  This freeze would keep Pioneer from being able to complete the transaction for you.

How often do the long distance providers raise their rates?

It is very rare that the providers on our website change the rates from the rates that are listed.  Unfortunately there is not any guaranteed period for the rates you sign up for, but if the provider does happen to change the rates, you will be informed directly.  At that point, you can either stay with the provider or look for alternative options.  We find in a lot of cases that the long distance providers we review, actually opt...

Do you tell our current carrier or do we cancel our own long distance services?

Most of the providers on our website will inform your current provider of the change for you.  However, we always recommend that you follow up with your current provider to be sure that they cancel your services once the new service is active.  This helps to ensure that there are no misunderstandings.  

Do I need to have DSL service with my local phone company to switch to VoIP?

No you would not need DSL services.  In order to receive VoIP services, you would actually need to have a high speed internet connection, DSL service will not work.  In most areas now, high speed internet services are offered by local cable companies.

General

Hi Martin - In this case, we would recommend a dial around company.  Please visit the following link for dial-around providers with great rates to Belgium.  This page will not only provide you with the rates, it will also provide you with details, and how the dial-around services work.  The companies listed on this page will also allow for you to use the access number to call Belgium from your cellular phone or home phone.

How can I get a ringtone on my phone?

There are two ways in which to download ring-tones and other multimedia content to your phone. You can download ring-tones directly to your phone. You can purchase a compatible data cable and software for your specific phone make and model.