Rebecca Atwood - Customer Care Manager

First unbiased cell phone shopping site

At LowerMyPhone.com we are proud to introduce the first unbiased cell phone shopping site.  With our new cell phone comparison, consumers can come to us for the best deals on-line.  This means for anyone interested in purchasing a new cell phone with a carrier plan, we want LowerMyPhone.com to be your first and last stop. The new comparison displays a comprehensive breakdown of the best cellular phone prices offered by the largest...

Bid on celebrity autographed cell phones this week

Verizon Wireless is giving consumers a chance to bid on autographed cellular phones from their favorite celebrities, TV personalities and professional athletes.  All proceeds raised from the auction will be donated to programs that support the prevention, education, and awareness of domestic violence.  All of this is possible because of a great program that Verizon Wireless launched ten year's ago, Hopeline.  Hopeline...

New BlackBerry 7100 series available with Nextel

Finally Nextel users can put down the old 7520 and happily pick up the new BlackBerry 7100i.  This light-weight sleek designed BlackBerry is a great new replacement to the old large handheld that was being offered.  Full of features, the 7100i includes phone features such as speakerphone, Bluetooth capabilities, polyphonic ring tones, and quad-band frequencies.    Great new advances on the e-mail side include Push...

Updated Voice Over IP section

As the leading telecom comparison website, we found it was important to update our VoIP section to give consumers a more descriptive analysis of the service. The updates to the section include an explanation on how VoIP works, pricing and plan descriptions for the most popular providers, and user reviews. It's hard to turn on the television, open a magazine or even surf the web without seeing an advertisement from a VoIP...

List your phone for free at the new cell phone marketplace

Six weeks ago we introduced a cellular phone marketplace, offering consumers a free arena to buy and sell new and used cellular phones.  The marketplace offers online users across the country an easy and cost effective place to list a cellular phone that is no longer needed, or to purchase a new or pre-owned phoneOnce in the marketplace, sellers are able to list their phones by completing a short and simple registration...

How can I get a cell phone that is listed in the marketplace?

To purchasing a cellular phone that is listed in our marketplace all you have to do is contact the seller.  The marketplace was created to give consumers an opportunity to list a cellular phone that they were no longer using.  The marketplace is free to use and is open to anyone needing to sell their cellular phone.  It's important to also remember that LowerMyPhone.com is not responsible for the accuracy of...

Are all of the phones I see on your site brand new?

No, all of the phones being shipped by the distrubutors Foncentral, Let's Talk, and Wirefly are brand new.  Only phones listed as refurbished would be just that.  The specials for these new cellular phones are available via the website because of the quantity of phones ordered and shipped a day.  Each distributor also offers mail-in and instant rebates that help the consumer get that great deal on a new phone.  So...

General

The reason behind the cost difference for calls made to land line numbers versus cell phone numbers overseas is because in some Countries mobile users do not pay to receive a call on their mobile phone. This is known as calling party pays. Mobile carriers therefore charge more to the calling party to connect the call. 

General

Yes, even though your charges for the International call are being billed by your dial around provider, you will still incur your wireless carrier's applicable minutes whenever you make a call.   

Is there a minimum usage fee with Pioneer long distance?

I have attached the section of the Pioneer Telephone agreement below for better clarification.  There is no minimum usage fee for our customers signing up via the site.  New sign up's from the website will receive their statements via e-mail.  The only way the minimum usage fee comes into affect is if you contact Pioneer Telephone after establishing a new account and request to receive a paper bill.  Pioneer Telephone...

Why do I have to pay a USF fee for long distance services?

The USF fee (Universal Service Fund) is required by federal law to be charged by all long distance service providers.  The Federal Communications Commission (FCC) has set the current USF rate at 11.4% for all long distance calls.  That means if you were to make $10.00 in long distance calls during the month, you would be charged a USF fee of $1.14 for that bill. The fund offers support to telecommunication carriers in rural and...

Can I switch to Cleartel services even if I currently have high speed internet?

Yes you can switch your local and long distance services to Cleartel without interrupting your high speed internet.  High speed internet is a completely different service than DSL.  The reason DSL customers are unable to switch to Cleartel while keeping their DSL active is because that is a feature providered by their current local phone carrier.      

Can I receive collect calls from a correctional facility?

As a comparison based telecom site here at LowerMyPhone.com, we do not provide the local and long distance services.  However from the local and long distance section of the site, you can determine which company that we compare offers the best value in your area.  Most providers do allow collect calls from correctional facilities as long as you authorize your line to accept collect calls.  In most cases for the call to be...

Which long distance companies will pay me for the switching fee?

In researching each long distance company that we compare at LowerMyPhone.com I was able to discover that half of the companies will credit you back for the charges while the other half won't.  But remember, even the companies that do not credit the switching fee have incredibly low rates, and will make up for that small fee in the long run! COMPANIES WHO CREDIT SWITCHING FEE OPEX PowerNet Global Total Call International...

Switching fee, What's that?

A switching fee may be charged by your local phone company to change the long distance carrier code (PICC CODE) on your account.  As you saw in the previous question, some of the long distance carriers may credit you for this fee. It should only be a one-time fee that ranges from $5 to $10.  Keep in mind if you have to pay the fee, it will be well worth it when you start using your new low long distance rate!...